Shipping & Returns

Processing and shipping

Processing is the time we need to complete your order before it ships. It does not mean your order will arrive within that window.

Priority or express shipping changes the carrier's shipping method, not our processing time.

All items in an order ship together unless we choose to ship part of the order separately. Items ordered with a preorder ship when the preorder is ready.

Preorders and cancellations

Preorders cannot be canceled. Store credit may be considered in some cases, at our discretion; it is not guaranteed.

For non-preorder orders: Once your order is in, we can not offer cancellations as we make, order and supply items based on your order. In the event WE decide to offer you a cancellation, it will be less the payment processing fee.

Returns

Please choose carefully: our items are final sale, with no returns or exchanges unless the error is ours, such as an incorrect or defective item. This includes jewelry, custom, personalized and engraved items.

If a return is due to our error, we pay the return shipping costs. If we make an exception and accept a return that is not due to our error, the customer pays return shipping.

For a return request, contact us with your order number and details about the item so we can provide instructions.

USPS and delivery delays

After we hand your package to USPS, we cannot control its route, speed or tracking scans. Delivery dates are not guaranteed; USPS issues, weather and holidays may cause delays.

USPS First Class Mail- about 3-5 days
USPS Flat Rate Priority Mail - about 2-3 days

These are shipping estimates, not processing times.

Shipping addresses

We ship to the address you provide when placing your order. If you need to change your shipping address, please contact us as soon as possible. We'll try our best to catch your request in time, but with our order volume and the number of emails we receive, we can't guarantee we'll see it before your order ships. Please review your order and shipping address carefully before clicking buy.

Unauthorized Returns

Please contact us and obtain written authorization before returning merchandise. Sending an item back or refusing delivery does not, by itself, authorize a cancellation or refund. Refunds remain subject to our posted policy and applicable law.

If a package is returned to us and has to be sent again, the customer pays the new shipping fee.

Shipping Protection (Navidium)

We offer optional shipping protection at checkout for a small fee. When you add it, here is what is covered:

Lost in transit: tracking has not updated for 7 or more days and USPS considers the package lost.

Damaged in transit: your order arrives broken or damaged. Send photos of the item and the inside and outside of the packaging within 48 hours of delivery.

Stolen after delivery: tracking says Delivered but the package is missing. Wait 3 business days after the delivered scan (false scans are common and packages usually turn up), then report it to us within 15 days of the delivered date. Stolen claims require a police report. Email us the report with your order number; many police departments let you file one online.

Protection applies to packages shipped to the address on your order. It does not cover orders that do not arrive because an incorrect or incomplete address was entered at checkout, so please double-check your address before placing your order.

Approved claims receive one replacement (if the item is in stock) or a refund for the item. The protection fee is non-refundable once your order ships.

If you decline protection at checkout, we cannot replace or refund lost or stolen packages. Once USPS marks a package delivered, it is out of our hands. Contact your local post office, and file a police report if you believe it was stolen.

To file a claim, email sales@shopwaju.com with your order number and the email address on the order.

Tracking says delivered, but it is not here?

Carriers sometimes scan a package as delivered while it is still in transit. This is called a false scan. We completely understand the frustration, and we ask for your patience: your package is likely to show up within a few days of the false scan.

If it still has not arrived after 3 business days:

• With shipping protection: email us your order number to start a claim. Stolen claims require a police report, as described above.
• Without protection: use your tracking number to start a claim with USPS and contact your local post office. If you believe it was stolen, file a police report.

Destinations and shipping rates

We can ship to virtually any address in the world, but some products have restrictions or cannot be shipped internationally.

Shipping and delivery estimates depend on item availability and the shipping option you choose. Carrier estimates may appear on the shipping quotes page.

Many shipping rates are weight-based. Item weights are listed on product detail pages and rounded up to the next full pound for shipping rates.

We try to reduce waste, recycle and avoid excess packaging.

Product details and pricing

Prices are in US dollars, plus applicable state and local taxes. Availability, prices and delivery rates may change.

If a price, description or image contains an error, we reserve the right to restrict orders for that item.

Product images are reference points. Natural gemstones and bead cuts can vary, and colors may look slightly different because of monitor settings.